This Privacy Policy applies to the Agentovra website and related services. Agentovra is a brand operated by Agentovra, Inc., a corporation incorporated in Delaware, United States. Contact address: 7005 Louise Ave, Van Nuys, CA 91406, USA. This page explains how we collect, use, disclose, and protect personal information when you visit agentovra.com, create an account, buy a subscription or credits, or use the software.

The Chinese version of this policy is legally binding. This English translation is provided for convenience only.

1. Information we collect#

Account information: name, email address, login method, account identifiers, avatar, nickname, account preferences, and authentication status.
Billing and transaction information: subscription plan, order history, invoice details, payment status, refund records, tax-related information, and necessary transaction identifiers returned by payment processors. Full card numbers and other complete payment credentials are handled by third-party payment processors; we do not store full card numbers.
Terms-acceptance records: whether you accepted the terms, the terms version, the time of acceptance, confirmation of service-availability requirements, and related audit information.
Usage and quota metadata: feature or model selection, API key identifiers, request time, request status, quota consumption, points changes, subscription entitlements, rate-limit status, error codes, and quality metrics.
Technical and device data: IP address, region inferred from IP, User-Agent, browser type, device information, operating system, referrer, access time, session identifiers, cookies, and similar data.
Risk and security logs: unusual logins, unusual calls, suspected abuse, payment risk, chargeback risk, API-key leak risk, service-region risk, and security-event logs.
Support materials: text, screenshots, files, request examples, output examples, and communication records that you submit when contacting support, requesting a refund, sending feedback, resolving a billing dispute, or troubleshooting.

2. Prompts, completions, and user content#

By default, Agentovra does not keep complete user prompts, completions, code snippets, or generated content as long-term business records. To complete a request, provide model capabilities, prevent abuse, debug errors, or meet legal obligations, that content may be processed temporarily during transmission, processing, short-term caching, or handling by third-party AI/API providers. Unless you submit it to support, tickets, email, or feedback channels, we do not keep complete prompts, completions, code snippets, or generated content as long-term business records. If you send prompts, completions, screenshots, files, or request examples to support, email, tickets, or feedback channels, we may use those materials for support, troubleshooting, risk control, dispute handling, and service improvement.

3. How we use information#

Provide, operate, and maintain the service;
Create and manage user accounts;
Process payments, invoices, subscriptions, quota grants, refunds, and billing disputes;
Record terms acceptance and decide whether re-confirmation is needed;
Calculate quota consumption, enforce rate limits, show account entitlements, and process API calls;
Monitor quality, troubleshoot, improve the product, and keep the system stable;
Detect, prevent, and handle fraud, abuse, attacks, chargebacks, credential leaks, unusual calls, and security risks;
Assess service-region requirements, payment availability, upstream limits, and compliance needs;
Respond to support requests, send service notices, handle user requests, and meet legal obligations;
Enforce the Terms of Service, Usage Policy, and Refund Policy.

We do not sell your personal information. We may share necessary information in these cases:

With payment processors, to handle purchases, refunds, invoices, chargebacks, and anti-fraud checks;
With cloud, database, email, and support providers, to host the service, store data, send notices, handle tickets, and provide support;
With risk, security, and analytics providers, to monitor quality, prevent abuse, identify security events, and improve the product;
With AI/API providers, when your request needs a model, inference, code processing, agent capability, or a third-party integration;
With advisors, law enforcement, regulators, or other necessary parties when required by law, legal process, dispute handling, or to protect the platform and users.

5. Cookies and similar technologies#

We use cookies and similar technologies to keep you signed in, remember preferences, analyze usage patterns, and support basic site functions. You can manage cookies in your browser, but disabling them may break some features.

6. Data retention#

We keep data for as long as reasonably necessary to provide the service, keep business records, resolve disputes, prevent fraud, maintain security, enforce policies, and meet tax, accounting, or legal obligations. Accounts, orders, invoices, terms-acceptance records, refund records, risk logs, and security logs may have different retention periods. When data is no longer needed, we delete it, anonymize it, or restrict access under internal rules.

7. Data security#

We use commercially reasonable administrative, technical, and organizational measures to protect personal information. No network transmission or storage method is perfectly secure. You should also protect your account, password, login sessions, and API keys, and tell us promptly about any suspected leak or unauthorized use.

8. Cross-border processing#

Our operating entity is in the United States. To provide the service, your information may be accessed, stored, or processed in the United States or in other jurisdictions where our third-party providers, AI/API providers, cloud providers, or payment processors operate. Data-protection rules in those jurisdictions may differ from those where you live. By using the service, you understand and agree to the cross-border processing needed to provide it.

9. Your choices and rights#

Depending on the law that applies where you live, you may have the right to access, correct, delete, export, or restrict processing of some personal information, and you may close your account. We may need to verify your identity, and we may refuse requests that are clearly repetitive, cannot be verified, affect others' rights, interfere with a security investigation, or that we must keep under the law. To exercise these rights, email [email protected].

10. Third-party links and services#

The service may include third-party websites, payment pages, model services, support tools, or integrations. Those services are governed by their own policies. Read their privacy policies and terms before using them.

11. Minors#

This service is for users who can enter a valid contract. We do not knowingly collect personal information from minors in violation of applicable law. If you believe a minor has provided personal information to us, contact us using the details in this policy.

12. Policy updates#

We may update this Privacy Policy from time to time. For material changes we will publish the updated version on this page and change the last-updated date at the top. For important updates that affect terms acceptance, data categories, or processing methods, we may ask you to confirm again before you continue using the service.

13. Contact#

Support email: [email protected]
Support page: /contact-support
Terms of Service: /terms-of-service
Usage Policy: /usage-policy

Privacy Policy